Privacy Policy
At Vineaterra, protecting your personal data is a priority. This policy explains how your data is collected, used, and protected, and what your rights are.
1. Data collected
We collect the following information: first name, last name, email address, phone number, postal address, purchase history, messages received via Instagram, Messenger or WhatsApp, as well as your birthday if you share it.
2. Method of collection
This data may be collected via: contact forms, orders on the online store, newsletter subscriptions, discussions on social networks (Instagram, Facebook), WhatsApp or via the use of the site (cookies).
3. Purpose of use
Your data is used to: process your orders, provide customer service, send you personalized emails, manage your newsletter, celebrate your birthday, and offer a personalized experience. Your data will never be sold or transferred to third parties.
4. Tools used
We use the following tools to process and store your data: Shopify, Sendinblue, Meta/Facebook Ads, Google Analytics, Gmail and Excel.
5. Retention period
Your data is kept until you request its deletion or for a maximum of 3 years after your last interaction.
6. Your rights
In accordance with the GDPR, you can at any time:
- access your data
- request their rectification or deletion
- withdraw your consent at any time
7. Data controller
The data controller is SASU Vineaterra. For any questions regarding your personal data, you can contact the address above.
8. Cookies
This website uses cookies to improve your browsing experience, analyze traffic, and personalize ads. Some cookies are essential for the website to function properly, while others require your consent.
You can manage your cookie preferences via the banner displayed during your first visit or by changing your browser settings.